Archive for August, 2014

My CTI Architecture

Posted: August 21, 2014 in TSAPI

I created several tools to implement CTI functions on agent desktop and IVR server. When the tools are grouped together, they become my CTI architecture.

The ScreenPop is installed on agent desktop, it is responsible for application screen pop. The calltoui.exe is my soft phone implementation. Application can integrate with ScreenPop by the screenPop.ocx or restful interface. The uuiSVR is my data server implementation which breaks the data size limitation of TSAPI uui. The ivrSVR is a CTI server for IVR application and IVR invoke call control functions via a restful interface. User data passing between IVR application and agent desktop application is achievable via the uuiSVR.

MyCTI

clintSVR 1.2.0 Released

Posted: August 18, 2014 in CMS, News

18 Aug 2014, clintSVR just released. This version of clintSVR supports

  • Logging of RTA_IEX data to database
  • Report CustomRTA is supported if your CMS installed the rta_iex customized report
  • New API DeviceRTA and AgentRTA are supported when the rta_iex report is installed and the two APIs enables you to implement call center agent map application