28 Feb 2015, clintSVR 1.2.7 just released. This version supports Oracle database in the real time database logging. Currently, only MySQL and Oracle are supported. I plan to support MSSQL in next release. This version also fixed a refresh problem bug for reports that consists of many agents information, please upgrade to latest version of clintSVR if you also encounter this issue.
Archive for February, 2015
I have implemented WebSocket support for ScreenPop and ivrSVR, this enables call control implementation directly within web browser. I think this interface is useful for developers who want to implement a platform independent softphone for their CRM application. I want to implement this kind of softphone and I wonder if I can implement a JQuery softphone plugin using this interface. Anyone who are interested to implement this JQuery softphone plugin, please contact me so we can work together for this wonderful project.
By the way, the ScreenPop 1.4.0 and ivrSVR 1.1.3 are just released.
I just completed the implementation of AvayaCDR to support IP Office. If you are interested to have a trial, please download the latest version here. IP Office CDR data is a comma separated string, it is quite easy to parse it and send the data to database and Splunk. You are not required to type “add paramcdr” command one by one because I have prepared the command “import paramcdr ipoffice” for you. To configure the tool works with IP Office, please set the following parameters in the program console:
1 Feb 2015, AvayaCDR 1.5.10 just released. This version supports extended logging which IP address of the PBX and timestamp can be logged in database and Splunk. Moreover, backup Splunk logging is supported. For more information, please refer to the support page.
1 Feb 2014, bcmsSVR 1.1.4 just released. This version supports Oracle database in the database logging module. Also, this version add two parameters to control all data are sent to Splunk or database. Moreover, a HTTP header field “Access-Control-Allow-Origin” is added for enabling of CORS. For more information, please refer the support page.