Archive for February, 2015

clintSVR 1.2.7 Released

Posted: February 28, 2015 in CMS

28 Feb 2015, clintSVR 1.2.7 just released. This version supports Oracle database in the real time database logging. Currently, only MySQL and Oracle are supported. I plan to support MSSQL in next release. This version also fixed a refresh problem bug for reports that consists of many agents information, please upgrade to latest version of clintSVR if you also encounter this issue.

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WebSocket for TSAPI Call Control

Posted: February 27, 2015 in TSAPI

I have implemented WebSocket support for ScreenPop and ivrSVR, this enables call control implementation directly within web browser.  I think this interface is useful for developers who want to implement a platform independent softphone for their CRM application. I want to implement this kind of softphone and I wonder if I can implement a JQuery softphone plugin using this interface. Anyone who are interested to implement this JQuery softphone plugin, please contact me so we can work together for this wonderful project.

By the way, the ScreenPop 1.4.0 and ivrSVR 1.1.3 are just released. 

AvayaCDR for Avaya IP Office

Posted: February 15, 2015 in Avaya CDR

I just completed the implementation of AvayaCDR to support IP Office. If you are interested to have a trial, please download the latest version here. IP Office CDR data is a comma separated string, it is quite easy to parse it and send the data to database and Splunk. You are not required to type “add paramcdr” command one by one because I have prepared the command “import paramcdr ipoffice” for you. To configure the tool works with IP Office, please set the following parameters in the program console:

If you don’t have cdr_systemtype parameter, please do the following
> add parameter cdr_systemtype ipoffice
> import paramcdr ipoffice
> reload
If you have the cdr_systemtype parameter, please do the following
> update parameter cdr_systemtype ipoffice
> import paramcdr ipoffice
> reload
The package file contains a MySQL script which is used to create the tAvayaCDR table. Please contact me to get a trial license key.

AvayaCDR 1.5.10 Released

Posted: February 1, 2015 in Avaya CDR, News

1 Feb 2015, AvayaCDR 1.5.10 just released. This version supports extended logging which IP address of the PBX and timestamp can be logged in database and Splunk. Moreover, backup Splunk logging is supported. For more information, please refer to the support page

bcmsSVR 1.1.4 Released

Posted: February 1, 2015 in BCMS, News

1 Feb 2014, bcmsSVR 1.1.4 just released. This version supports Oracle database in the database logging module. Also, this version add two parameters to control all data are sent to Splunk or database. Moreover, a HTTP header field “Access-Control-Allow-Origin” is added for enabling of CORS. For more information, please refer the support page