Archive for July, 2016

CloudCDR Supports Cisco CDR

Posted: July 24, 2016 in News

ciscoCloudCDR supports Cisco now. I just completed the implementation of CloudCDR to support Cisco CDR. If you are interested to have a trial, please download the latest Windows version here. Cisco CDR data is a comma separated string, it is quite easy to parse it and send the data to database and Splunk. You are not required to type “add paramcdr” command one by one because I have prepared the command “import paramcdr cisco” for you. To configure the tool works with Cisco, please set the following parameters in the tcpgate program console:

If you don’t have cdr_systemtype and cdr_systemothers parameter, please do the following
> add parameter cdr_systemtype others
> add parameter cdr_systemothers cisco
> import paramcdr cisco
> reload
If you have the cdr_systemtype and cdr_systemothers parameter, please do the following
> update parameter cdr_systemtype others
> update parameter cdr_systemothers cisco
> import paramcdr cisco
> reload
Reference to the Cisco CDR architecture, you need to configure Cisco CDR Repository Manager to send the CDR files to CloudCDR via ftp/sftp. Then CloudCDR imports the CDR files from the local ftp/sftp directory. To configure the importing of CDR files from local directory, enter the following command from the tcpgate console.
> add importdir c:\\ciscocdr\\ c:\\ciscocdr\\archive\\ 
> add retentiondir c:\\ciscocdr\\archive\\ 90 90-days-retention
The package file contains a MySQL script which is used to create the tCiscoCDR table. Please contact me to get a trial license key.
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AvayaECHI 1.1.8 Released

Posted: July 23, 2016 in News

22 Jul 2016, AvayaECHI 1.1.8 just released. This version

1. Fixed a bug in the uploadsftp module that uploaded files are corrupted.

ScreenPop 1.4.4 Released

Posted: July 21, 2016 in News, TSAPI

21 July 2016, screenPop 1.4.4 just released. This version

1. Fixed a bug in the WebSocket interface, the closing of websocket will crash the application.
2. Supports DropParty() function.

bcmsSVR 1.1.12 Released

Posted: July 19, 2016 in BCMS, News

19 Jul 2016, bcmsSVR 1.1.12 just released. It supports the following new reports

1. list measurements hunt-group last-hour
2. list measurements hunt-group yesterday-peak
3. list measurements hunt-group today-peak

ctiSVR 1.2.2 Released

Posted: July 19, 2016 in News, TSAPI

19 Jul 2016, ctiSVR (also known as ivrSVR) 1.2.2 just released. This version

1. More trace messages are added.
2. Fixed a bug in the WebSocket module, the tool crashed when an open socket is closed.
3. Supports callto protocol, the tool callto.exe and calltoui.exe are modified for this tool. Click-to-call feature for CRM products such as Salesforce, SugarCRM are supported.