AvayaCDR 1.5.14 Released

Posted: January 14, 2017 in Avaya CDR, News

14 January 2017, AvayaCDR 1.5.14 just released. This version 

1. Supports Multiple Active Result Sets (MARS) for remote database MSSQL. A parameter cdr_remotedb_mars is defined. Set it to true if this feature is enabled for MSSQL.
2. Fixed bug in commands “import cdrdir” and “import cdrfile” which the directory name and filename contains whitespace and the execution of the command is not successful.

AstLogger 1.4.12 Released

Posted: December 21, 2016 in News, TSAPI

21 Dec 2016, AstLogger 1.4.12 just released. The changes are

1. Linux logging with timestamp.
2. al_callinfodbtest parameter is added to control testing of remote callinfo db connection.
3. AstLogger Web supports searching of voice files by different user logins.
4. Supports encryption of voice files by Linux installation. Parameters al_encryptionenable, al_cmdencryption, al_encryptfileextension and al_decryptdirectory are added for this purpose. Also new tcpgate console “add encryptionkey” is added to add encryption keys.
5. Supports playback of voice records via Avaya extension or external phone.

clintSVR 1.3.2 Released

Posted: December 16, 2016 in CMS, News

16 Dec 2016, clintSVR 1.3.2 just released. This version have the following minor changes

1. Linux version checks MySQL is available before creation of internal objects during startup.
2. Add additional checking to prevent SplitSkillStatus report with invalid entry.
3. Add additional coding to bypass 100% cpu issue for Linux CMS r18.

AstLogger 1.4.11 Released

Posted: November 11, 2016 in News, TSAPI

10 Nov 2016, AstLogger 1.4.11 just released. The changes are

1. Supports CentOS/RedHat 6.
2. Creates recordpath locally by the Linux distribution.

centosredhat

We also create a OVA file which you can deploy it to VirtualBox or VMware Workstation or Player for testing.  After deploying the OVA file, please modify the following for your own environment

  • IP address of the VM
  • Edit /usr/lib/tslibrc, change 127.0.0.1 to the IP address of your Avaya AES
  • Telnet to AstLogger console port 14005, update the parameter called al_tlink_01, al_tlink_02 and other parameters
  • Once the changes are completed, reboot the VM

The username and password of the OVA VM is

  • OS : root/P@ssw0rd
  • MySQL: root/P@ssw0rd
  • AstLogger console: tcpgate/tcpgate01
  • uuiSVR console: tcpgate/tcpgate01
  • alarchived console: tcpgate/tcpgate01

ctiSVR 1.2.7 Released

Posted: November 4, 2016 in News, TSAPI

4 Nov 2016, ctiSVR 1.2.7 just released. The changes are

1. The uuiSVR supports maximum record size from 1024 to 65536.
2. Supports new APIs AddExtension, DelExtension, MakePhantomCall, PinVer.
3. Supports RedHat/CentOs Linux 32bit versions.

centosredhat

We also create a OVA file which you can deploy it to VirtualBox or VMware Workstation or Player for testing.  After deploying the OVA file, please modify the following for your own environment

  • IP address of the VM
  • Edit /usr/lib/tslibrc, change 127.0.0.1 to the IP address of your Avaya AES
  • Telnet to ivrSVR console port 14012, update the parameter called ivr_tlink_01 and ivr_tlink_02
  • Once the changes are completed, reboot the VM

The username and password of the OVA VM is

  • OS : root/P@ssw0rd
  • MySQL: root/P@ssw0rd
  • ivrSVR console: tcpgate/tcpgate01
  • uuiSVR console: tcpgate/tcpgate01

bcmsSVR 1.1.13 Released

Posted: September 25, 2016 in BCMS, News

25 Sep 2016, bcmsSVR 1.1.13 just released. The changes are
1. The tables for “list measurements hunt-group last-hour” and “list measurements hunt-group yesterday-peak” are modified, data is appended to the database. Please drop the tables if you are using the two reports.
2. The displayAgent function returns more items.
3. New functions AddAgentSkill, DeleteAgentSkill, UpdateAgentSkill and ChangeAgentBasic are added.

Redundancy Design for AstLogger

Posted: September 24, 2016 in TSAPI, Asterisk

AstLogger Redundancy Design

New version of AstLogger can be configured with redundancy support. Three server roles are designed, they are “active”, “backup” and “parallel”. I use the following diagram to illustrate the different combination of redundancy implementation.

RedundancyDesign.png

Active Hot-Standby Recording

Two AstLogger servers are required for this setup. The two AstLogger instances connect to different AES to avoid single point of failure. Also the two AstLogger instances use different pool of phantom devices. The “active” AstLogger always trigger recording when it is alive. The “backup” AstLogger only trigger recording when it detects the “active” AstLogger is failure. Only one voice file is generated for each call by this implementation.

Active Active Recording

Two AstLogger servers are required for this setup. The two AstLogger instances connect to different AES to avoid single point of failure. Also the two AstLogger instances use different pool of phantom devices. The “active” AstLogger always trigger recording when it is alve. The “parallel” AstLogger always start the recording right after the “active” AstLogger. Two voice files are generated for each call by this implementation.

1.4.10 Beta 1

You can download 1.4.10 beta 1 for testing of this new feature. A new parameter called “al_serverrole” is introduced for this purpose, the value can be “active”, “backup” and “parallel”.